Professional subscriptions
This policy forms part of the agreement for professional agents and agencies. An initial purchase has no voluntary refund solely for a change of mind. Stopping use at the start or near the end of a month does not cancel the current period's payment. Statutory remedies for breach remain.
Cancelling renewal
Disabling automatic renewal in the account stops future charges. Paid access continues to the period's end. Cancellation itself is not a refund; confirmation is provided in a retainable electronic format.
72 hours after an automatic charge
Contact support within 72 hours of a successful automatic charge for a new month: BotRE refunds that charge in full and disables renewal. Use during those hours does not void the guarantee; it is not restricted to a single request. Access for the refunded period ends; other paid, non-refunded periods remain. After 72 hours, the voluntary guarantee expires but mandatory grounds remain.
Errors and service failure
Duplicate, mistaken or unauthorised charges, charges after confirmed cancellation and failure or defects in service are handled separately, without the 72-hour limit. Correction, service restoration, refund or other remedies apply according to circumstances and law. Do not send a full card number or CVV.
Request and execution
Email the stated address with the account, charge date and amount, identifier if available, and request. A clear request for the automatic charge's refund is sufficient for the guarantee; a reason is not required. An approved refund is executed within 14 calendar days after entitlement is confirmed, to the same payment method without a BotRE fee; an earlier mandatory deadline takes priority. Bank settlement timing varies. Only necessary safe information is requested.
Mandatory rights and versions
If the actual relationship is a consumer relationship, Georgian statutory rights prevail, including the applicable 14-calendar-day distance-contract withdrawal and refund deadline. Activating monthly access is not full performance and does not itself remove that right. The three-day guarantee does not shorten a statutory period. New policy versions do not retrospectively alter earlier paid periods.