Purpose and acceptance
BotRE is for professional work by real estate agents and agencies, not private home searches. Clients need not be registered individual entrepreneurs. The service is provided by the person identified on the Legal details page (the “Service Provider”). By registering on the website or confirming updated terms, you confirm professional use, accept this agreement with the Service Provider and acknowledge reading the Privacy Policy. Agency representatives must be authorised. Documents are available in Georgian, English and Russian and can be saved or printed.
Service and access
BotRE provides public-listing search, subscriptions and Telegram delivery, scraper profiles, CRM and agency functions within plan limits and permissions. Access is granted for your professional work and authorised staff. BotRE is not a property seller and does not verify ownership. Check listing details, availability and contacts with the source or seller. Complete coverage, listing counts and a successful property transaction are not guaranteed.
Account and connections
Website registration and sign-in require a verified email and password; Telegram functions require an account connected from the website. The bot does not grant website authentication. Protect credentials, provide accurate information and report suspicious access. Liability for unauthorised use depends on the circumstances and law, not an unconditional allocation to the client. Staff permissions follow workspace settings.
Permitted use
Clients are responsible for the legality of their activity, required registration, taxes and data they enter. This does not remove the provider's own obligations. Circumventing limits, unlawful access, trial abuse, interference and infringement of content rights are prohibited. Do not enter special categories of personal data into CRM.
Trial and paid period
The free 14-day trial is activated separately by eligible clients and does not automatically become paid. Before confirming a paid order, limits, total price, currency, applicable taxes, billing period and renewal are shown. Agency terms are agreed individually. Parameters can be corrected before the final order. The paid contract is concluded on order confirmation; access starts on activation after confirmed payment. Order and terms confirmation is supplied in a retainable electronic format.
Payment policy and renewal
Card payment through Flitt is not yet available. When enabled, orders use its secure payment page; no card form is hosted on BotRE. The total amount, currency, taxes, period and renewal terms are shown before confirmation. Monthly automatic charges require separate express consent to amount, currency, frequency and next date; storing a payment token is not consent. Cancelling renewal stops future charges and preserves the current paid period. Price and renewal changes are notified in advance and do not alter an already-paid period. The Refund and Delivery policies form part of the purchase terms.
Refunds
The Refund Policy forms part of this agreement. A request within 72 hours of a successful automatic charge for a new month receives a full refund of that charge and renewal is disabled. Other paid periods remain intact. Changing your mind after an initial professional purchase does not itself create a voluntary refund entitlement. Payment errors, failure to provide the service and mandatory rights are handled separately.
CRM processing on the client's instructions
For entered CRM data, the agent or agency is controller and BotRE is processor. These terms form the processing agreement: purpose — CRM, searches, tasks and assignments; data — contacts, property requirements, communication history, notes, stages and staff information; subjects — clients and staff. The controller provides a lawful basis and notices. Duration is the agreement and lawful retention. Account actions and written requests are instructions; other purposes are prohibited. BotRE ensures staff confidentiality, access restrictions and data security, assists with rights, informs the controller of incidents without undue delay and provides information for processing oversight. Subprocessors require prior written controller consent and equivalent obligations. On termination of processing, data are transferred to the controller and deleted with copies, except legally required retention. Contact support to arrange data return before irreversible account deletion; automated export is not promised.
Rights and liability
Platform and original-material rights remain with the provider or rights holders; clients retain rights in their data and sources in their listings. Client data are used only for agreed functions and legal duties. No separate SLA is established. Parties are liable under applicable law; mandatory liability and remedies are not excluded.
Termination, changes and contact
You may stop using the service and delete your account after email confirmation. Non-payment, material breach or security threats may restrict access, with notice where practicable. Non-payment has a seven-day grace period: existing delivery continues, changes and search are unavailable. Subsequent processing follows Privacy and CRM terms. Georgian law applies; contact support for complaints and the competent court for disputes. Mandatory rights remain if the actual relationship is a consumer relationship. Material new terms are confirmed on the website; refund conditions for earlier paid periods are not changed retrospectively.
Transaction security policy
When card payment is enabled, card details are entered on Flitt's protected page. BotRE does not request or store full card numbers, expiry dates or CVV. Access is activated only after server-side payment verification, not merely after a browser return. Renewal tokens and access to payment records require protection and restricted access. Never send card details to support; report suspected unauthorised charges promptly. Protected transmission and access controls reduce risks but do not guarantee absolute security.
Legal compliance policy
BotRE provides the services described here under Georgian law and applicable payment rules. Payments may only relate to genuine BotRE services, not fictitious transactions or unlawful activity. Clients must provide accurate required information and use the service lawfully; this does not remove BotRE's own obligations. Suspected fraud or a legal requirement may restrict a transaction or access, with notice where legally permitted. Mandatory rights and remedies are not excluded.